Terms and conditions

PRODUCT MATERIALS AND MATERIAL DISCLAIMER

All products sold on Donzeer are strictly fashion, costume, or imitation jewelry. The terms "gold," "silver," "rose gold," and "platinum" used across this website refer solely to the product's color, visual aesthetic, or surface plating. They do not denote solid precious metals or genuine gemstones.

The exact materials of each item (such as gold plating over brass, silver-toned zinc alloy, or stainless steel) are disclosed on the individual product page. It is your responsibility as the customer to read the specific material details before completing a purchase.None of our imitation products bear official precious metal quality stamps, hallmarks, or purity marks (such as ".925" or "14K"). Any description mentioning a karat weight (e.g., "18K Gold Plated") applies strictly to the micro-layer of surface plating, not the core metal structure.Because our items are fashion jewelry, they may tarnish, fade, or discolor over time due to exposure to moisture, sweat, perfumes, and skin oils. Donzeer is not liable for natural wear and tear or skin reactions caused by base metals.By placing an order and checking out on Donzeer, you explicitly acknowledge and agree that you are purchasing costume/imitation jewelry and understand the nature of the materials used.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.

To process your request, please provide:
Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item
After reviewing your claim, we may offer a replacement, store credit, or refund at our discretion where required by applicable law.

All Sales Final
All sales are final. We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
Change of mind
Incorrect item ordered by the customer
Personal preference
Gift returns
Sizing or style preferences

Order Cancellations
Orders cannot be canceled once they have been processed or shipped.

Shipping Costs
Shipping charges are non-refundable unless the return or refund is required due to our error or a defective product.